/* Case Management — shared by the admin UI and the public report form.
   Follows B2B Connect's own pages (as the Webshop plugin does): Helvetica Neue, Tailwind's gray scale,
   white rounded cards with a soft shadow and medium font weights.
   --b2b-button-color / --b2b-text-color come from the client's theme (SDK). */
:root {
    --cm-accent: var(--b2b-button-color, #cd0037);
    --cm-on-accent: var(--b2b-text-color, #ffffff);
    --cm-accent-ring: color-mix(in srgb, var(--cm-accent) 30%, transparent);
    --cm-text: #111827;
    --cm-text-soft: #374151;
    --cm-muted: #6b7280;
    --cm-border: #e5e7eb;
    --cm-input-border: #d1d5db;
    --cm-surface: #ffffff;
    --cm-soft: #f9fafb;
    --cm-error: #b91c1c;
    --cm-success: #15803d;
    --cm-shadow: 0 1px 3px 0 rgb(0 0 0 / .08), 0 1px 2px -1px rgb(0 0 0 / .06);
}

* { box-sizing: border-box; }
body { margin: 0; color: var(--cm-text); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; line-height: 1.5;
       background: var(--cm-soft); -webkit-font-smoothing: antialiased; }
a { color: var(--cm-accent); }
strong, b { font-weight: 600; }
h1 { margin: 0; font-size: 1.375rem; font-weight: 600; letter-spacing: -.01em; }
h2 { margin: 1rem 0 .5rem; font-size: 1rem; font-weight: 600; }
label { display: block; margin-top: .9rem; font-weight: 500; font-size: .875rem; color: var(--cm-text-soft); }
input, select, textarea { display: block; width: 100%; margin-top: .3rem; padding: .55rem .75rem; border: 1px solid var(--cm-input-border); border-radius: .5rem;
                          font: inherit; color: var(--cm-text); background: #fff; transition: border-color .15s, box-shadow .15s; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--cm-accent); box-shadow: 0 0 0 3px var(--cm-accent-ring); }
input:disabled, select:disabled, textarea:disabled { background: #f3f4f6; color: var(--cm-muted); }
input[type="checkbox"] { display: inline-block; width: 1rem; height: 1rem; margin: 0 .5rem 0 0; accent-color: var(--cm-accent); box-shadow: none; }
textarea { resize: vertical; }
fieldset { margin: 1.25rem 0 0; padding: .5rem 1rem 1rem; border: 1px solid var(--cm-border); border-radius: .75rem; }
legend { padding: 0 .35rem; font-weight: 500; color: var(--cm-text-soft); }

.cm-muted { color: var(--cm-muted); font-weight: 400; }
.cm-help { display: block; margin-top: .25rem; color: var(--cm-muted); font-size: .8rem; font-weight: 400; }
.cm-error { color: var(--cm-error); }
.cm-field .cm-error { display: block; margin-top: .25rem; font-size: .82rem; }
.cm-field--error input, .cm-field--error select, .cm-field--error textarea { border-color: var(--cm-error); }
.cm-success { color: var(--cm-success); }
.cm-check { display: flex; align-items: center; font-weight: 400; color: var(--cm-text); }
.cm-button { display: inline-flex; align-items: center; gap: .45rem; margin-top: 1rem; padding: .55rem 1.1rem; border: 1px solid transparent; border-radius: .5rem;
             background: var(--cm-accent); color: var(--cm-on-accent); font: inherit; font-weight: 500; cursor: pointer; text-decoration: none;
             transition: transform .15s, background-color .15s; }
.cm-button:hover:not(:disabled) { transform: scale(1.02); }
.cm-button:disabled { opacity: .55; cursor: not-allowed; }
.cm-button--secondary { background: #fff; color: var(--cm-text-soft); border-color: var(--cm-input-border); }
.cm-button--secondary:hover:not(:disabled) { background: var(--cm-soft); transform: none; }
.cm-button--danger { background: #fff; color: var(--cm-error); border-color: #fecaca; }
.cm-button--danger:hover:not(:disabled) { background: #fef2f2; transform: none; }
.cm-icon-button { border: 0; border-radius: .375rem; background: transparent; color: #9ca3af; cursor: pointer; padding: .25rem .45rem; }
.cm-icon-button:hover:not(:disabled) { background: #f3f4f6; color: var(--cm-text-soft); }
.cm-icon-button:disabled { opacity: .35; }
.cm-link-button { border: 0; background: none; color: var(--cm-accent); cursor: pointer; font: inherit; padding: .2rem 0; }
.cm-badge { display: inline-block; padding: .1rem .55rem; border-radius: 999px; background: #eef2ff; color: #3730a3; font-size: .75rem; font-weight: 500; }
.cm-status--new { background: #fef3c7; color: #92400e; }
.cm-status--inprogress { background: #dbeafe; color: #1d4ed8; }
.cm-status--resolved { background: #dcfce7; color: #166534; }
.cm-status--closed { background: #f3f4f6; color: #4b5563; }
.cm-priority--high { color: var(--cm-error); font-weight: 500; }
.cm-priority--low { color: var(--cm-muted); }

/* Admin */
.cm-shell { max-width: 72rem; margin: 0 auto; padding: 1.25rem 1rem 2rem; }
.cm-tabs { display: flex; gap: .25rem; margin-bottom: 1.25rem; border-bottom: 1px solid var(--cm-border); }
.cm-tabs a { padding: .6rem .9rem; color: var(--cm-muted); text-decoration: none; border-bottom: 2px solid transparent; font-weight: 500; }
.cm-tabs a:hover { color: var(--cm-text); }
.cm-tabs a.active { color: var(--cm-text); border-bottom-color: var(--cm-accent); }
.cm-page-heading { margin-bottom: 1.25rem; }
.cm-page-heading p { margin: .3rem 0 0; }
.cm-back { display: inline-flex; gap: .4rem; margin-bottom: .75rem; color: var(--cm-muted); text-decoration: none; }
.cm-panel { margin-bottom: 1rem; padding: 1.1rem 1.25rem 1.25rem; border: 1px solid var(--cm-border); border-radius: .75rem; background: var(--cm-surface); box-shadow: var(--cm-shadow); }
.cm-panel > h2:first-child { margin-top: 0; }
.cm-columns { display: grid; grid-template-columns: minmax(0, 3fr) minmax(0, 2fr); gap: 1rem; align-items: start; }
.cm-toolbar { display: flex; gap: .5rem; align-items: center; margin-bottom: 1rem; }
.cm-toolbar input { flex: 1; margin: 0; }
.cm-toolbar select { width: auto; margin: 0; }
.cm-toolbar .cm-button { margin: 0; }
.cm-table { width: 100%; border-collapse: separate; border-spacing: 0; background: var(--cm-surface); border: 1px solid var(--cm-border); border-radius: .75rem; overflow: hidden; box-shadow: var(--cm-shadow); }
.cm-table th, .cm-table td { padding: .7rem .9rem; border-bottom: 1px solid var(--cm-border); text-align: left; font-size: .9rem; }
.cm-table tbody tr:last-child td { border-bottom: 0; }
.cm-table tbody tr:hover { background: var(--cm-soft); }
.cm-table td a { text-decoration: none; }
.cm-table td a:hover { text-decoration: underline; }
.cm-table th { background: var(--cm-soft); color: var(--cm-muted); font-size: .75rem; font-weight: 500; text-transform: uppercase; letter-spacing: .04em; }
.cm-empty { padding: 2.5rem; text-align: center; color: var(--cm-muted); }
.cm-empty i { font-size: 2rem; color: #d1d5db; }
.cm-answers { display: grid; grid-template-columns: max-content 1fr; gap: .4rem 1rem; margin: 0; }
.cm-answers dt { color: var(--cm-muted); }
.cm-answers dd { margin: 0; white-space: pre-wrap; }
.cm-history { margin: 0; padding-left: 1.1rem; }
.cm-history li { margin-bottom: .5rem; }
.cm-history time { display: block; color: var(--cm-muted); font-size: .8rem; }
.cm-comment { white-space: pre-wrap; }
.cm-presets { display: grid; grid-template-columns: repeat(auto-fill, minmax(14rem, 1fr)); gap: .75rem; }
.cm-preset { display: grid; gap: .25rem; padding: .9rem 1rem; border: 1px solid var(--cm-border); border-radius: .75rem; background: var(--cm-surface); color: var(--cm-text); text-decoration: none; box-shadow: var(--cm-shadow); transition: border-color .15s; }
.cm-preset:hover { border-color: var(--cm-accent); }
.cm-field-editor { margin-bottom: .75rem; padding: .75rem; border: 1px solid var(--cm-border); border-radius: .75rem; background: var(--cm-soft); }
.cm-field-editor__head { display: flex; align-items: center; gap: .5rem; }
.cm-spacer { flex: 1; }
.cm-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 0 .75rem; }
.cm-inline { display: flex; flex-wrap: wrap; gap: .5rem 1.25rem; align-items: center; }
.cm-inline input[type="search"] { flex: 1; min-width: 12rem; }
.cm-inline .cm-button { margin-top: .3rem; }
.cm-tag-list, .cm-tag-results { list-style: none; margin: .5rem 0; padding: 0; }
.cm-tag-list li, .cm-tag-results li { padding: .3rem 0; }
.cm-tag-tree { max-height: 26rem; overflow-y: auto; border: 1px solid var(--cm-border, #e2e8f0); border-radius: .5rem; padding: .5rem; margin-top: .5rem; }
.cm-tag-tree .b2b-tag-tree__search { margin: 0; position: sticky; top: 0; z-index: 1; }
.cm-actions { display: flex; flex-wrap: wrap; gap: .75rem; align-items: center; }
.cm-error-list { margin: 0 0 .5rem; padding: .75rem 1.5rem; border-radius: .75rem; background: #fef2f2; color: var(--cm-error); }
.cm-preview { position: sticky; top: 1rem; }
.cm-preview__button { padding: .75rem 1rem; border-radius: .75rem; background: var(--cm-soft); border: 1px solid var(--cm-border); font-weight: 500; }
.cm-note { margin-top: 1rem; padding: .75rem 1rem; border-radius: .75rem; background: #fffbeb; color: #92400e; font-size: .88rem; }
.b2b-access-denied { padding: 1.5rem; border-radius: 1rem; background: #fff; border: 1px solid var(--cm-border); }

/* Public report form (inside the host's QR page iframe) */
.cm-public { background: #fff; }
.cm-card { max-width: 40rem; margin: 0 auto; padding: 1.25rem 1.25rem 1.75rem; }
.cm-public-header { display: flex; gap: .9rem; align-items: center; margin-bottom: .75rem; }
.cm-public-header > i { flex: none; display: grid; place-items: center; width: 2.5rem; height: 2.5rem; border-radius: .75rem; background: var(--cm-accent); color: var(--cm-on-accent); font-size: 1.2rem; }
.cm-public-header p { margin: .15rem 0 0; }
.cm-open-cases { margin: 1rem 0; padding: .75rem 1rem; border-radius: .75rem; background: var(--cm-soft); border: 1px solid var(--cm-border); }
.cm-open-cases h2 { margin-top: 0; }
.cm-open-cases ul { margin: 0; padding: 0; list-style: none; }
.cm-open-cases li { display: flex; justify-content: space-between; gap: .5rem; padding: .3rem 0; }
.cm-public .cm-button { width: 100%; justify-content: center; padding: .7rem 1.1rem; font-size: 1rem; border-radius: .75rem; }
.cm-result { padding: 2rem 0; text-align: center; }
.cm-result > i { font-size: 2.5rem; color: var(--cm-success); }
.cm-honeypot { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }

@media (max-width: 48rem) {
    .cm-columns, .cm-grid { grid-template-columns: 1fr; }
    .cm-preview { position: static; }
    .cm-table th:nth-child(3), .cm-table td:nth-child(3), .cm-table th:nth-child(6), .cm-table td:nth-child(6) { display: none; }
}
.cm-icon-select { display: flex; gap: .6rem; align-items: center; margin-top: .3rem; }
.cm-icon-select > i { flex: none; display: grid; place-items: center; width: 2.4rem; height: 2.4rem; border-radius: .5rem; background: var(--cm-accent); color: var(--cm-on-accent); }
.cm-icon-select select { margin-top: 0; }